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Terms of Service

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These Terms of Service (“Terms”) are a legal agreement about the use of Coreway. Part A applies to Agencies and their Authorized Users using the Portal. Part B is the end user license agreement for Drivers using the App. Part C applies to everyone. Please read section 26, which requires most disputes to be resolved by individual arbitration and waives class actions and jury trials, unless you opt out.

1. Definitions

  • “Coreway” means the truck-load dispatch service, including the Portal, the App, this website and related support.
  • “We”, “us”, “our” or “Luxeran” means LUXERAN LLC, a Florida limited liability company based in Tampa, Florida, USA.
  • “Agency” means the dispatch business that is our customer and has agreed to these Terms.
  • “Authorized User” means a member of an Agency’s staff whom the Agency allows to use the Portal.
  • “Driver” means a truck driver who uses the App after being invited by an Agency.
  • “Portal” means the dispatcher web application at app.corewaydispatch.com.
  • “App” means the Coreway driver app for Android and iOS (com.luxeranlabs.coreway).
  • “Customer Data” means the data an Agency, its Authorized Users or its Drivers put into Coreway, including loads, documents, business records and personal information.
  • “Order Form” means the order form or other written agreement between us and an Agency that sets the fees and plan for its use of Coreway.
  • “You” means the Agency, an Authorized User or a Driver, as the context requires.

2. Accepting these Terms

You accept these Terms by signing in to, or using, the Portal or the App. If you accept them on behalf of an Agency, you confirm that you have authority to bind that Agency, and “you” also means the Agency. You must be at least 18 years old to use Coreway. If an Order Form conflicts with these Terms, the Order Form controls for that Agency.

Part A. The Portal (Agencies and Authorized Users)

3. Agency accounts and Authorized Users

  • The Agency accepts these Terms on behalf of all of its Authorized Users and is responsible for their acts and omissions in Coreway as if they were its own.
  • The Agency decides who becomes an Authorized User, which role each one has, and when access ends. The Agency must remove access promptly when a person leaves or no longer needs it.
  • Accounts are created by invitation. Public self-service sign-up is not offered.

4. Account security

  • Keep your password and sign-in methods confidential. Do not share accounts. Each person uses their own account.
  • You are responsible for activity under your account unless it results from our own failure to protect it.
  • Tell us immediately at [email protected] if you suspect unauthorized access.
  • We may require additional sign-in steps or reset credentials to protect an account.

5. Invitations and invite codes

  • An Agency invites Drivers with invite codes, and invites Authorized Users by email.
  • Invite codes are confidential. Share a code only with the person it was created for.
  • The Agency is responsible for inviting only people it actually works with, and for revoking codes that are no longer needed.

6. Agency responsibilities for data

The Agency is responsible for the Customer Data it and its users put into Coreway. In particular, the Agency confirms that:

  • It has the right to enter personal information about Drivers, Authorized Users, carriers, owners, brokers and their contacts, and to have us process it as described in these Terms and our Privacy Policy.
  • It has given any notices and obtained any consents that the law requires, including before it enables location tracking or chat for Drivers.
  • Its Customer Data and its use of Coreway comply with the law, including privacy, employment and transportation laws.

7. Acceptable use

You must not:

  • Use Coreway for anything illegal, fraudulent or harmful, or to store or send content you have no right to use.
  • Access accounts, Agencies or data you are not authorized to access, or try to get around access controls.
  • Probe, scan or test the security of Coreway without our written permission, or interfere with its operation.
  • Upload malware or content designed to harm systems or people.
  • Reverse engineer, decompile or copy Coreway, except where the law allows it despite this restriction.
  • Use bots, scrapers or automated means to access Coreway, except through interfaces we provide for that purpose.
  • Resell, sublicense or provide Coreway to third parties unless we agree in writing.
  • Use Coreway to build a competing product.
  • Harass, threaten or discriminate against any person.
  • Enter false information about loads, documents, pay or people.

8. Customer Data

  • Ownership. As between the Agency and us, the Agency owns its Customer Data.
  • License to us. The Agency grants us a non-exclusive, worldwide license to host, copy, process, transmit and display Customer Data only as needed to provide, secure and support Coreway, to comply with the law, and as the Agency instructs.
  • Our role. For Customer Data, we act as a service provider and processor for the Agency. We process it on the Agency’s behalf and according to these Terms and our Privacy Policy. We do not sell it and do not use it for advertising.
  • Aggregated data. We may use data about how Coreway performs, with no Customer Data content and not identifying any Agency or person, to operate and improve the service.

9. Documents, records and our role in shipments

  • Rate confirmations, proof of delivery (POD), bill of lading (BOL) and other documents in Coreway are the Agency’s records. The Agency is responsible for their accuracy and for keeping them as the law and its contracts require.
  • We provide software. We are not a broker, carrier, freight forwarder, shipper or dispatcher, and we are not a party to any shipment, any broker and carrier agreement, or any agreement between a Driver and a carrier or Agency.
  • We do not guarantee that any broker, carrier, owner or Agency will pay any amount. Ledgers, invoices and pay records in Coreway show what users entered. They are not a promise of payment by anyone.

10. No legal, tax or accounting advice

Coreway helps you organize loads, pay and records. It does not give legal, tax, accounting, insurance or regulatory advice. Consult your own professionals for those matters.

11. Fees and payment

  • Fees, plan and billing terms are set in the Agency’s Order Form. We do not publish public pricing.
  • Fees do not include taxes. The Agency pays all applicable sales, use and similar taxes, other than taxes on our income.
  • If fees are not paid when due, we may charge the late payment amounts set in the Order Form and, after notice, suspend access until the account is current.
  • Fees are non-refundable except as the Order Form or the law provides.

Part B. The App (Driver end user license agreement)

12. License to the App

We grant you a limited, personal, non-exclusive, non-transferable, revocable license to install and use the App on devices you own or control, only to work with the Agencies that invited you, and only under these Terms. We keep all rights not expressly granted. The App is licensed, not sold.

13. Device permissions

The App asks for these permissions only when a feature needs them:

  • Camera and photos: to capture or pick POD, BOL and other load documents.
  • Notifications: to tell you about assignments and load changes.
  • Location, when your Agency enables tracking (planned): to share your position with your Agency during an active load.

You can withdraw a permission at any time in your device settings. Some features will not work without it, and your Agency decides how that affects your assignments. See the Notice for Drivers in our Privacy Policy.

14. SAFE DRIVING: NEVER INTERACT WITH THE APP WHILE OPERATING A VEHICLE

Do not read, type, tap, take photos or otherwise interact with the App while you are driving or while the vehicle is moving. Stop the vehicle in a safe and legal place first. Notifications may arrive while you drive. Do not respond to them until you are safely stopped. You are solely responsible for driving safely and obeying all traffic laws.

15. Compliance with transportation rules

You must comply with all laws that apply to your work, including Federal Motor Carrier Safety Administration (FMCSA) rules, hours-of-service limits and restrictions on the use of mobile phones while driving, and any state rules. Coreway is not an electronic logging device (ELD) and does not replace any record the law requires you to keep.

16. App store terms

You got the App from the Apple App Store or Google Play. Their terms of service also apply to your use of the App. If they conflict with these Terms on the use of the App, the store terms control to the extent of the conflict.

If you downloaded the App from the Apple App Store:

  • These Terms are between you and Luxeran only, not Apple. Luxeran, not Apple, is solely responsible for the App and its content.
  • Your license is limited to use on Apple-branded products you own or control, as allowed by the Usage Rules in the Apple Media Services Terms and Conditions.
  • Apple has no obligation to provide maintenance or support for the App.
  • If the App fails to conform to any applicable warranty, you may notify Apple and Apple will refund the purchase price, if any. To the extent the law allows, Apple has no other warranty obligation for the App.
  • Luxeran, not Apple, is responsible for addressing any claims relating to the App or your use of it, including product liability claims, claims that the App fails to meet legal or regulatory requirements, and claims under consumer protection, privacy or similar laws.
  • If a third party claims that the App or your use of it infringes its intellectual property rights, Luxeran, not Apple, is responsible for the investigation, defense, settlement and discharge of that claim.
  • You confirm that you are not located in a country subject to a US Government embargo or designated as a “terrorist supporting” country, and that you are not on any US Government list of prohibited or restricted parties.
  • You must comply with applicable third-party terms when using the App.
  • Apple and its subsidiaries are third-party beneficiaries of these Terms and, once you accept them, Apple has the right to enforce them against you as a third-party beneficiary.

Questions, complaints or claims about the App go to [email protected].

17. Updates

We may release updates to the App and the Portal. Some updates may be required to keep using Coreway. We may add, change or remove features. When we remove a feature that is material to an Agency’s paid plan, we will give the Agency notice.

Part C. Terms for everyone

18. Feedback

If you send us ideas, suggestions or other feedback, you grant us a free, perpetual, irrevocable, worldwide license to use it for any purpose without obligation to you. We are not required to use any feedback.

19. Third-party services

Coreway works with third-party services, such as Google and Apple sign-in, push notification services and app stores. Your use of those services is governed by their own terms. We are not responsible for third-party services we do not control.

20. Intellectual property

Coreway, including its software, design, text, graphics and the Coreway name and logo, belongs to Luxeran or its licensors and is protected by law. These Terms do not give you any right to our trademarks or other intellectual property except the limited rights expressly stated.

21. Confidentiality

Each party may receive non-public information from the other that is marked confidential or that a reasonable person would understand to be confidential. The receiving party will use it only to perform under these Terms, will protect it with reasonable care, and will not disclose it except to people who need to know it and are bound by similar duties, or as required by law. This does not apply to information that is public through no fault of the receiving party, was already known to it, or was independently developed.

22. Disclaimers

TO THE FULLEST EXTENT ALLOWED BY LAW, COREWAY IS PROVIDED “AS IS” AND “AS AVAILABLE”, WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED OR STATUTORY, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT COREWAY WILL BE UNINTERRUPTED, ERROR-FREE OR SECURE, THAT DATA WILL NEVER BE LOST, OR THAT PUSH NOTIFICATIONS, EMAILS OR LOCATION UPDATES WILL BE DELIVERED ON TIME OR AT ALL. YOU ARE RESPONSIBLE FOR DECISIONS YOU MAKE BASED ON INFORMATION IN COREWAY.

23. Limitation of liability

TO THE FULLEST EXTENT ALLOWED BY LAW:

  • NEITHER LUXERAN NOR ITS MEMBERS, MANAGERS, EMPLOYEES OR SUPPLIERS WILL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, BUSINESS, GOODWILL OR DATA, EVEN IF ADVISED OF THEIR POSSIBILITY.
  • OUR TOTAL LIABILITY FOR ALL CLAIMS RELATING TO COREWAY OR THESE TERMS WILL NOT EXCEED THE GREATER OF (A) THE FEES YOU PAID TO US FOR COREWAY IN THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM, OR (B) USD 100.

THESE LIMITS APPLY TO ALL THEORIES OF LIABILITY, INCLUDING CONTRACT, TORT (INCLUDING NEGLIGENCE) AND STATUTE. SOME STATES DO NOT ALLOW CERTAIN EXCLUSIONS OR LIMITS, SO SOME OF THEM MAY NOT APPLY TO YOU.

24. Indemnification

The Agency will defend, indemnify and hold harmless Luxeran and its members, managers and employees from any third-party claim, and the resulting losses, damages, fines and reasonable legal fees, arising from: (a) Customer Data, including the Agency’s right to enter it; (b) the acts or omissions of the Agency, its Authorized Users or the Drivers it invites; © any shipment, brokerage or carriage agreement the Agency is involved in; or (d) a breach of these Terms or the law by the Agency or its Authorized Users. We will give prompt notice of the claim and reasonable cooperation, and the Agency may not settle a claim that imposes obligations on us without our consent.

25. Term, suspension and termination

  • These Terms apply for as long as you use Coreway. An Agency’s subscription term is set in its Order Form.
  • We may suspend access immediately if needed to protect Coreway, other users or the public, if required by law, or if you seriously breach these Terms. We will give notice when we reasonably can and restore access once the issue is resolved.
  • Either the Agency or we may terminate under the Order Form, or for material breach not cured within 30 days after written notice.
  • A Driver may stop using the App and delete their account at any time. See Delete your account. An Agency may remove a Driver’s access to that Agency at any time.
  • Data export. For 30 days after an Agency’s account ends, the Agency may ask us to export its Customer Data. After that period, we delete Customer Data, except records we must keep by law, which we keep as described in our Privacy Policy.
  • Sections that by their nature should survive termination will survive, including sections 8, 9, 10, 18 to 24, 26 and 28.

26. Governing law and dispute resolution

Governing law. These Terms are governed by the laws of the State of Florida and applicable US federal law, including the Federal Arbitration Act, without regard to conflict of laws rules.

Informal resolution first. Before starting arbitration, contact us at [email protected] and describe the dispute. We will try to resolve it within 30 days.

Binding individual arbitration. Any dispute, claim or controversy arising from or relating to Coreway or these Terms will be resolved by binding arbitration administered by the American Arbitration Association (AAA). Disputes with an Agency or Authorized User are governed by the AAA Commercial Arbitration Rules. Disputes with a Driver are governed by the AAA Consumer Arbitration Rules where those rules apply. The arbitration will take place in Hillsborough County, Florida, unless the parties agree otherwise or the applicable AAA rules allow a remote hearing. The arbitrator may award the same individual relief a court could award. Judgment on the award may be entered in any court with jurisdiction.

Exceptions. Either party may (a) bring an individual claim in small claims court if it qualifies, and (b) seek an injunction or other equitable relief in court to stop unauthorized use or abuse of Coreway or infringement of intellectual property rights, without first arbitrating.

Class action waiver. YOU AND LUXERAN MAY BRING CLAIMS ONLY IN AN INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY CLASS, COLLECTIVE, CONSOLIDATED OR REPRESENTATIVE PROCEEDING. THE ARBITRATOR MAY NOT CONSOLIDATE CLAIMS OF MORE THAN ONE PERSON.

Jury trial waiver. YOU AND LUXERAN WAIVE ANY RIGHT TO A JURY TRIAL FOR ANY DISPUTE RELATING TO COREWAY OR THESE TERMS.

30-day opt-out. You may opt out of this arbitration agreement by emailing [email protected] with the subject “Arbitration opt-out” within 30 days after you first accept these Terms. Include your name, the email address of your account and, for an Agency, the Agency’s name. Opting out does not affect any other part of these Terms.

Court venue. If you opt out, if a claim falls under an exception, or if the class action waiver is found unenforceable for a claim, that claim will be decided exclusively in the state or federal courts located in Hillsborough County, Florida, and both parties consent to their jurisdiction.

27. Changes to these Terms

We may change these Terms. We will post the new version on this page with a new “Last updated” date. For material changes, we will give notice in the Portal, in the App or by email before they take effect. If you keep using Coreway after the changes take effect, you accept them. If you do not agree, stop using Coreway. Changes do not apply to a dispute already started before the change.

28. General

  • Severability. If any part of these Terms is found unenforceable, the rest stays in effect, and the unenforceable part is enforced to the maximum extent allowed.
  • Assignment. You may not assign these Terms without our written consent. We may assign them to an affiliate or to a successor in a merger, acquisition or sale of assets.
  • Entire agreement. These Terms, the Order Form and the Privacy Policy are the entire agreement about Coreway and replace earlier agreements on the same subject.
  • No waiver. Not enforcing a right is not a waiver of it.
  • Force majeure. Neither party is liable for delay or failure caused by events beyond its reasonable control, such as natural disasters, war, labor disputes, government action, or failures of utilities, networks or hosting providers. This does not excuse payment obligations.
  • Notices. We send notices to the email address on your account or through Coreway. You send notices to [email protected].
  • Export and sanctions. You must comply with US export control and sanctions laws. You may not use Coreway if you are located in a sanctioned country or are on a US Government list of prohibited or restricted parties.
  • US Government use. Coreway is commercial computer software. Any US Government use is subject only to the rights granted in these Terms.
  • Independent parties. The parties are independent contractors. These Terms create no partnership, joint venture, employment or agency relationship.
  • Language. The English version of these Terms controls. Any translation is provided for convenience.

29. Contact

LUXERAN LLC
Tampa, Florida, USA
Email: [email protected]